Where Technical Logic Meets Human Empathy
Since 2017, I have built a career defined by technical precision and human connection. From troubleshooting mission-critical networks and banking systems to mentoring individuals in everyday digital literacy, I ensure technology works reliably for the people who depend on it.
“I don't just manage systems; I create meaningful impact.”
Technical problems rarely exist in isolation—they almost always impact real human workflows, stress levels, and operational rhythm. Combining technical rigor (databases, networking, health monitoring) with high emotional intelligence allows me to bridge the gap between complex machines and the people who rely on them.
Work Experience
Proven track record across mission-critical maritime IT, high-availability banking integrations, multi-country logistics monitoring, and community digital mentoring.
Nonprofit Assistant — Humans & IT
Direct executive and technical assistant to the chairwoman. Providing continuous IT education and administrative support to leadership, co-organizing community events with heavy senior participation, managing M365 systems, and producing promotional video materials.
Contributed to achieving the national Senior Friendly 2023 award through dedicated executive assistance to the chairwoman and organizing community events supporting seniors.
Technical Network Support Engineer
System Health Engineer & Tester
Banking Implementation Specialist
Certifications & Credentials
A firm believer in perpetual skill expansion. My credentials validate international standards in Agile execution, strategic negotiation, and IT service management.
Atlassian Agile Project Management
Validated competencies in modern Agile methodologies, sprint planning, Jira project architecture, and cross-functional team delivery.
Negotiation Professional Certificate
Advanced mastery in de-escalation, conflict resolution, active listening, and achieving win-win outcomes in high-stakes environments.
ITIL® Foundation 4
End-to-end framework for modern IT service management (ITSM), continuous improvement, incident resolution, and value co-creation.
Lean Six Sigma Foundations
Techniques for identifying process waste, streamlining digital workflows, and enforcing quantitative quality standards.
Cisco Certified Support Technician (CCST) Cybersecurity
Merging hands-on network administration with enterprise security fundamentals, vulnerability analysis, and digital defense.
Essential Skills in Adobe Premiere Pro 2025
Video editing, color grading, audio synchronization, and multimedia storytelling applied to educational and promotional content.
Technical & Human Competencies
A balanced synthesis of deep technical proficiency and people-centric leadership.
Technical & Systems
- Computer Networks & Routing
- System Monitoring (Zabbix)
- Databases (Oracle, MS SQL, SQL)
- API Testing (Insomnia)
- Software & Hardware Testing
- Windows & Linux Systems
- Microsoft 365 Administration
Methodologies & Operations
- ITIL® 4 Service Management
- Agile & Scrum Practices
- Atlassian Jira & Confluence
- Lean Six Sigma Process Flow
- Incident & Problem Resolution
- Quality Assurance & QA Testing
Human Connection & Leadership
- Customer Focus & Empathy
- High Emotional Intelligence (EQ)
- Technical Mentoring & Training
- Strategic Negotiation (ANI)
- Crisis De-escalation
- Clear Stakeholder Communication
Interested in working together?
Whether you need someone to solve complex IT challenges, support your team, or bridge communication between tech and people, I'd love to connect.